Fulfillment Policy
1. Service Overview
FreedUp matches clients with skilled Executive Assistants to manage tasks and workflows. This policy outlines the guidelines for service delivery and issue resolution.
2. Fulfillment Timeline
FreedUp will pair you with a suitable EA within 30 to 45 business days following completion of the onboarding process detailed in the Executive Handbook.
3. Service Commitments
Clients must follow the Exec Best Practices & Suggested Commitments outlined in the Executive Handbook, including regular meetings, active delegation, and consistent use of Standard Operating Procedures to maximize the value of the partnership.
4. Adjustments and Modifications
FreedUp is committed to flexibility and will work with clients to modify EA responsibilities as needs evolve. Adjustments can be discussed through regular meetings or by contacting us directly.
5. Refund and Re-Pairing Policy
Within 30 days of your EA placement, if you are unsatisfied with the service and have followed the best practices outlined in the Executive Handbook, you may request:
- A no-cost reassignment to a new EA.
- A full refund of service fees.
Documentation of adherence to best practices is required. Refunds will be processed within 10 business days of approval.
6. Cancellation Policy
Services can be terminated at any time via written notice to contact@freedup.com. Service will continue through the end of the current billing cycle. Partial refunds for unused portions of a billing cycle are not available.
7. Complaints and Issues
Concerns about EA performance or workflow should be addressed via the process outlined in the Executive Handbook. FreedUp is committed to swift resolution, including EA replacement if necessary.
8. Customer Support
If you have any questions about this policy or need assistance, please contact us at contact@freedup.com.
9. Agreement
By engaging FreedUp’s services, you agree to follow the guidelines outlined in the Executive Handbook and to actively participate in the onboarding and feedback processes.